The "Snakes on a Plane" Problem
I worked in newspapers for eight years, right when that industry was starting to disintegrate. As such, we spent a lot of time talking with focus groups, forever trying to figure out what readers wanted. And here is what they wanted: everything. [...] When it comes to mass media, it's useless to ask people what they want; nobody knows what they want until they have it.Why this sounds all so familiar ?