The "Snakes on a Plane" Problem
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I worked in newspapers for eight years, right when that industry was starting to disintegrate. As such, we spent a lot of time talking with focus groups, forever trying to figure out what readers wanted. And here is what they wanted: everything. [...] When it comes to mass media, it's useless to ask people what they want; nobody knows what they want until they have it.Why this sounds all so familiar ?
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